Return Policy

Last Updated: July 2026

Thank you for shopping with Dorqeva.

We are committed to providing high-quality jewelry and a reliable shopping experience. If your purchase arrives with a manufacturing defect, shipping damage, or fulfillment error, our Customer Support Team will gladly assist you in finding an appropriate solution.

If you experience any issues with your order, please contact us at support@dorqeva.com as soon as possible and include your Order Number together with the email address used to place the order.

Final Sale Policy

To maintain product quality and inventory integrity, all purchases made through Dorqeva are considered final sale.

We do not accept returns or exchanges for reasons such as:

  • Personal preference
  • Change of mind
  • Incorrect item selected by the customer
  • Normal wear after use

Exceptions may be considered only when an item arrives with a verified manufacturing defect, is damaged during shipping, or you receive an incorrect product.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you discover any damage, quality issue, or fulfillment mistake, you must notify us within 7 days of the confirmed delivery date.

To help us review your request quickly, please provide:

  • Your Order Number
  • The email address used for your purchase
  • A detailed description of the issue
  • Clear photographs or a short video showing the product and the problem

Our support team will carefully evaluate each claim individually.

Depending on the circumstances, we may offer:

  • A replacement item
  • A partial refund
  • A full refund

The appropriate resolution will be determined after reviewing the supporting information provided.

Refund Processing

If your claim is approved and a refund is issued, the refund will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Replacement Policy

Dorqeva does not offer standard product exchanges.

Replacement products are only available when an approved claim confirms that an item was defective, damaged during shipment, or incorrectly fulfilled.

Unauthorized Returns

Please do not send any products back without first contacting our Customer Support Team.

Returns shipped without prior authorization cannot be accepted or processed.

Dorqeva is not responsible for unauthorized return shipments, and such packages may be refused or discarded without refund or replacement.

Contact Us

If you have any questions regarding this Refund Policy or require assistance with your order, our Customer Support Team is ready to help.

Brand: Dorqeva

Company: HONG KONG WEALTHY CO., LIMITED

Registered Address:
Unit No. A222, 3/F, Hang Fung Industrial Building, Phase 2, No. 2G Hok Yuen Street, Hung Hom, Kowloon, Hong Kong

Email: support@dorqeva.com

Phone: +1 (681) 200-9049

We sincerely appreciate your trust in Dorqeva and remain committed to delivering quality jewelry together with dependable customer service.