Terms of Purchase

Effective Date: June 2026

Welcome to Dorqeva, an online jewelry boutique offering carefully selected Rings, Necklaces, and Bracelets.

This Purchase and Transaction Policy sets out the conditions that apply when customers place orders through our online store. By submitting an order or completing payment, you confirm that you have reviewed and agreed to these provisions, together with our Terms of Service and Privacy Policy.

Please read this policy carefully before purchasing any product from Dorqeva.

1. Customer Eligibility and Legal Compliance

To make a purchase through our website, you must be at least 18 years old, or have reached the legal age required to enter into a binding contract in your place of residence.

By placing an order, you confirm that:

  • You have the legal authority to complete the transaction;
  • Your purchase and use of our jewelry products are permitted under applicable local laws;
  • All information supplied during checkout is complete, current, and accurate.

For service improvement, fraud prevention, compliance, and internal recordkeeping, communications with our customer support team may be documented or retained where permitted by law.

2. Personal Information and Privacy

Dorqeva handles customer information, payment-related details, and order records in accordance with our Privacy Policy and applicable data-protection requirements.

When you purchase from us through the website, by telephone, or through another authorized sales channel, you acknowledge and accept the collection, processing, and use of your information for purposes including:

  • Processing and fulfilling orders;
  • Delivering customer support;
  • Preventing fraudulent activity;
  • Meeting legal and regulatory obligations;
  • Improving our services and shopping experience.

Our privacy practices may be revised periodically. Continued use of our store after an updated policy becomes effective will constitute acceptance of the revised terms, subject to applicable law.

3. Order Review, Acceptance, and Cancellation

All orders submitted to Dorqeva are subject to review and acceptance. Receiving an order confirmation does not necessarily mean that the order has been approved for shipment.

We may limit, suspend, reject, or cancel an order for reasons including, but not limited to:

  • Product unavailability;
  • Suspected fraudulent or unauthorized activity;
  • Incorrect pricing or product information;
  • Payment authorization issues;
  • Unusual ordering patterns;
  • Failure to complete an identity or payment verification request.

We may request additional information before processing or dispatching an order. This may include proof of identity, billing confirmation, or payment verification.

When Dorqeva cancels an order after payment has been authorized or collected, the applicable amount will be returned to the original payment method.

We may also update product prices, designs, specifications, availability, discounts, and promotional offers without advance notice.

4. Product Images, Colors, and Specifications

We make reasonable efforts to ensure that our Rings, Necklaces, and Bracelets are presented accurately through photographs, descriptions, measurements, and product specifications.

However, the appearance of a product may vary slightly due to factors such as:

  • Screen brightness and display settings;
  • Lighting conditions used during photography;
  • Differences in viewing devices;
  • Minor production or finishing variations;
  • Natural differences in stones, plating, texture, or metal tone;
  • Measurement methods.

Small differences in color, surface finish, shape, stone placement, or dimensions do not necessarily indicate that a product is defective.

Customers should review the full product description, size information, material details, and care instructions before placing an order, particularly when using an express or accelerated checkout option.

Where an item received is materially different from the product displayed or described, the customer may request a return in accordance with our applicable Return and Refund Policy.

5. Pricing Mistakes and Website Inaccuracies

Although we regularly review our online store, technical errors, typographical mistakes, or incorrect price configurations may occasionally appear.

Dorqeva is not required to complete an order at a price that was clearly displayed in error.

When an incorrect price is identified, we may:

  • Correct the information on the website;
  • Contact the customer for clarification;
  • Cancel the affected order before fulfillment;
  • Issue a full refund to the original payment method.

We reserve the right to correct product, pricing, promotional, or checkout errors at any time, including after an order has been submitted.

6. Inventory and Estimated Delivery Periods

Inventory information displayed on our website is provided as an estimate and does not represent a guaranteed reservation of stock.

Although we aim to prepare and dispatch orders promptly, international delivery may take up to 30 business days after payment has been successfully confirmed.

Processing or delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;
  • Customs inspections;
  • Severe weather;
  • Public holidays;
  • Transportation disruptions;
  • Supply-chain interruptions;
  • Incorrect or incomplete shipping information.

A product marked as available or “in stock” may become unavailable before the order is packed.

When an ordered item cannot be supplied, we may notify the customer, remove the unavailable item from the order, and refund or adjust the applicable charge.

Estimated delivery dates are provided for reference only and should not be interpreted as guaranteed arrival dates.

7. International Orders and Local Requirements

Customers purchasing from outside the shipping origin country understand that product presentation, packaging, documentation, and after-sales arrangements may differ by destination.

For international orders:

  • Manufacturer or supplier warranties may not apply in every country;
  • Warranty rights may be limited or non-transferable;
  • Local repair or servicing options may not be available;
  • Product descriptions, care instructions, and supporting materials may primarily be provided in English;
  • Packaging or labeling may differ from local retail standards;
  • Materials or product specifications may be subject to destination-country restrictions.

The customer is responsible for confirming that the purchased jewelry may legally be imported, received, possessed, and used in the destination country.

Dorqeva is not responsible for an order being rejected, delayed, confiscated, or returned because of local import restrictions or regulatory requirements.

8. Customs Duties, Taxes, and Import Charges

Shipping fees collected during checkout generally cover the transportation service selected for the order. Unless clearly stated otherwise, they do not include destination-country customs charges.

For cross-border shipments, the recipient is considered the importer of record and is responsible for any additional amount charged by local authorities or service providers, including:

  • Customs duties;
  • Import taxes;
  • Value-Added Tax;
  • Goods and Services Tax;
  • Brokerage charges;
  • Customs clearance fees;
  • Border-processing or administrative charges.

These amounts are determined by the destination country and are not controlled by Dorqeva.

Failure to pay applicable import charges may result in the parcel being delayed, refused, returned, abandoned, or destroyed. Any resulting costs may be deducted from a refund where legally permitted.

9. Governing Law and Business Details

This Purchase and Transaction Policy, together with transactions conducted through the Dorqeva online store, will be governed and interpreted in accordance with the applicable laws of the United States, without prejudice to any mandatory consumer protections available in the customer’s jurisdiction.

The Dorqeva online store is owned and operated by:

Brand Name: Dorqeva
Business Entity: HONG KONG WEALTHY CO., LIMITED
Registered Address: Unit No. A222, 3/F, Hang Fung Industrial Building, Phase 2, No. 2G Hok Yuen Street, Hung Hom, Kowloon, Hong Kong

Customer Support

For questions concerning this policy, product information, payment verification, or the status of an order, please contact our customer service team.

To help us locate your purchase efficiently, include your order number and the email address used during checkout.

Customer Support Email: support@dorqeva.com
Customer Service Telephone: +1 (681) 200-9049