Shipping Policy
At Dorqeva, we are dedicated to providing our customers with a reliable, efficient, and professional shipping experience. We understand the importance of receiving your office supplies and desk essentials in good condition and on time. Every order is therefore handled with care from processing through delivery.
1. Order Processing
Orders are generally processed within 2 business days after your order confirmation email is received. Business days do not include weekends or public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number so you can follow the progress of your shipment.
2. Shipping Rates & Free Shipping
Standard Shipping: Orders that do not meet the free shipping threshold will be charged a flat shipping fee of $5.99 at checkout.
Free Standard Shipping: We offer complimentary standard shipping on all qualifying orders over $45.98.
3. Estimated Delivery Times
To help maintain product availability and provide efficient delivery, orders may be dispatched from our regional distribution centers.
Estimated delivery times are as follows:
- United States: 7–12 business days
- Canada / United Kingdom / Europe: 7–15 business days
- Australia / New Zealand / Asia: 8–15 business days
Please note that these delivery times are estimates and are not guaranteed. Although we make every effort to ensure timely delivery, circumstances outside our reasonable control, including customs clearance, carrier delays, local delivery schedules, severe weather, or other logistical disruptions, may affect the final delivery date.
4. Order Tracking
After your order has shipped, a tracking number will be sent to the email address provided with your order.
You can use the tracking information to check your shipment status through our website or the applicable carrier's tracking service. Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become available or update in the carrier's system.
5. Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country or local authorities.
Dorqeva is not responsible for customs duties, taxes, tariffs, or similar charges applied to an order during or after shipment. Any such charges are the responsibility of the customer.
6. Damaged, Lost or Stolen Packages
Customer satisfaction is important to us, and we will assist with eligible shipping issues whenever possible.
Damaged Items: If an item arrives damaged during transit, please contact us at support@dorqeva.com within 72 hours of delivery and include clear photographs showing the damage. For eligible items confirmed to have been damaged during transit, we will arrange a replacement at no additional cost or issue a full refund.
Lost or Stolen Packages: Dorqeva is not responsible for packages that are lost or stolen after the shipping carrier's tracking information confirms that the package has been "Delivered." If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend checking with household members or neighbors and contacting the carrier as soon as possible for further assistance.
7. Contact & Business Information
Brand: Dorqeva
Business Entity: Hong Kong Zheng Pei Pei International Limited
Registered Address:
Flat/Rm 2101B, 21/F, Tower 2, Hong Kong City
33 Canton Road
Tsim Sha Tsui, KL
Hong Kong
Customer Support: support@dorqeva.com
Phone / SMS: +1 (681) 200-9049